Public and private sector organisations need to continuously improve operational performance. The challenges of improving financial performance, enhancing customer service, responding to changing markets and demonstrating corporate social responsibility are familiar to executive management teams in all industry sectors.
The operations consulting team at Arup works with client teams to help them plan and implement business performance improvements. Arup's approach builds on an understanding of the organisational, technological, process and wider environmental factors that influence each business.
The firm's specialists combine this with specific industry sector knowledge and practical experience. In particular, they help clients to benefit through a combination of:
Sustainably improving performance of people and processes within the built environment
Arup's work in human factors and operational process has helped clients such as Transport for London to develop new multi-agency operational control centres that satisfy the needs of their diverse stakeholder community.
Aligning organisational structures and people performance with business objectives
Arup's work for organisations such as Network Rail, Imperial College, Dubai Airports and GlaxoSmithKline has helped these clients to develop new organisational arrangements. It has also enabled them to plan and develop leadership, manage complex transformation and improve business productivity.
Planning and improving operational processes
Arup helps organisations from automotive component manufacturers to healthcare trusts. Using tools such as Lean and Six Sigma, the firm's specialists simplify business processes and translate them into new and improved functional layouts and working practices. These, combined with expertise in resource modelling and carbon footprinting, improve performance and help to eliminate waste.
Systems engineering for business critical operational process solutions
Arup's specialists employ a combination of independent, strategic, technical advice and practical operational experience. This assists clients such as BAA, Hong Kong International Airport, Clarks Shoes and Zappos.com in establishing their business requirements, developing concepts and selecting the most appropriate technology partners for new operational solutions. The result: customer service at the right cost.
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