The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.
The contents of this web site are for general information purposes only and are not intended to be relied on by any user for any purpose. Arup accepts no responsibility for loss which may arise from accessing or reliance on information contained in this site.
Arup accepts no responsibility for the content of any external site that links to or from this site.
What information do we collect?
When you use this website, please bear in mind that we may collect the following information:
the areas of the website that you visit
information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address
We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.
Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for the following information when you submit comments on our articles or download our publications such as the Arup Journal:
- company name
- email address
- postal address
- telephone number
- country where you are based
- Twitter name
- your comments/questions
- services/markets you are interested in
We may also collect personal information from telephone calls and/or other correspondence with you.
What do we do with the information we collect?
The information we capture is used for various purposes. The main purpose is to use the information captured to provide you with the website and our services (whether available via the website or offline). We also use the information for:
- understanding how our visitors interact on the website
- understanding what our clients are interested in
- understanding what potential clients are interested in
- dealing with enquiries/concerns
- marketing our services and people to you
- market research
- service development
- internal record keeping
We would like to provide you with information about Arup's services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.
We will not provide your personal information to external organisations outside of Arup for marketing purposes without your explicit consent.
If at any time you do not want your information used for direct marketing purposes please contact us at firstname.lastname@example.org or follow the unsubscribe link in one of our marketing email messages.
Who do we share this information with?
As we are a global company, with offices spread across the world, we may need to share your personal information with our group companies in different countries. However, we are very mindful of data protection laws in each country. This means that whatever country you access Arup.com from, or engage us to provide services in (if different), we handle your personal information in line with that country’s data protection requirements.
We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
How to get copies of or amend the information we have collected
You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at email@example.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.
If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.
If at any point you suspect or receive a suspicious communication from someone suggesting they work for Arup or a website claiming to be affiliated with Arup, please forward the communication to us or report the incident by email to firstname.lastname@example.org or in writing to Arup at Arup, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.
Linking to other websites
Our website or marketing email messages sometimes include links to other websites which are not within our control. Once you have left our website or email, we cannot be held responsible for the content of other websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy statement applicable to the website in question.
The opinions, thoughts, ideas, plans or strategies expressed on an Arup blog are solely those of the author of the post and do not reflect those of Arup.
You agree that by submitting any comments to an Arup blog, you:
- Grant Arup permission to use the comments in connection with its business, including, without limitation, rights to copy, distribute, publicly display and edit, and publish your name in connection with the comments.
- Confirm that you are not in breach of any obligation of confidentiality you may owe in connection with the comment.
Arup does not claim ownership, make any warranties or confer any rights in relation to any comments. Arup is under no obligation to post or use any comments. All comments will be moderated prior to posting. Arup may remove and/or delete any comments, or part thereof, that are deemed inappropriate either before or after posting at any time in our absolute discretion.
Personal information is any information which is obtained about a person whose identity is obvious or can be determined from the information.
This policy was last updated in February 2014 and will be renewed as required to take into account relevant legislative changes.
Personal information collection
Arup Pty Ltd only collects personal information in the course of carrying out services for its clients and from individuals or their authorized representatives in connection with its usual operations as a professional services company in Australia.
We collect information:
a. for the purposes of our business operations; or
b. for the purposes of performing our Services for clients and only when it is necessary for or directly related to such purposes; or
c. for marketing purposes to provide information about their areas of interest or to otherwise market our services to them.
Use and disclosure
We only use personal information for the purposes for which we collect it.
We do not give or share personal information with any entity outside of the Arup group of companies unless one of the following applies:
a.The information has been collected on behalf of a client, as above;
b. The individual has consented;
c. It is required or authorised by law, or
d. It will prevent or lessen a serious imminent threat to somebody’s life or health.
Arup does not sell its marketing email lists to third parties.
We take reasonable precautions to protect the personal information we hold against loss, misuse, unauthorised use, theft, modification or improper disclosure. Information shared within the Arup group of companies is held on a basis consistent with this policy.
If you are listed in one of our marketing or network distribution lists you can opt out at any time by using the unsubscribe function in our emails or by contacting Arup at Australasia.email@example.com.
You can also use the above address to contact us about any privacy matter including access to the personal information we hold about you, updating or correcting the information held, or if you consider we have breached this policy and not respected your privacy.
Any correspondence or complaint will be addressed promptly.
Notice – fraudulent use of Arup name
We are asking suppliers and partners around the globe to be alert to fraudulent activities such as invoice or “purchase order” fraud.
Criminals have used the Arup name to secure goods from unsuspecting companies who believe they are dealing with us.
Always double-check the identity of people making enquiries using the Arup name and if you have any doubts please contact firstname.lastname@example.org.
If you believe you have been the victim of fraud you should contact your local law enforcement agency immediately.
Slavery and Human Trafficking statement
This statement comprises the slavery and human trafficking statement of Arup Group Limited (‘Arup’) for the financial year ending 31 March 2016 in accordance with the Modern Slavery Act 2015.
Arup is a provider of professional consultancy services with more than 13,000 employees worldwide. Ove Arup & Partners International Limited and Ove Arup & Partners Limited are subsidiary companies registered in the United Kingdom, both of which have ratified this statement.
Arup’s supply chain includes professional services firms acting as sub-consultants (in the delivery of professional services), as well as suppliers of services and equipment to our offices.
During the relevant financial year we have reviewed our policies and procedures aimed at the prevention of slavery and human trafficking in our business and our supply chains.
Our UK Sustainable Procurement Strategy has facilitated improvements in procurement, including fairly traded goods and the London living wage for outsourced staff (in accordance with the guidance of the Living Wage Foundation). We have undertaken an audit of our facilities management contracts in the UK.
We are in the process of developing a supply chain compliance programme which will include obligations to comply with the Modern Slavery Act 2015 and will consist of:
a template Request For Proposal and standard terms and conditions for potential suppliers (enabling assessment of compliance with Arup’s requirements);
amended standard sub-consultancy agreements.
Download a copy of the Slavery and Human Trafficking statement (.PDF, 37KB)