How we're governed

We recognise the value of transparency around organisational governance, how businesses are led and managed, and how stakeholder considerations are reflected in decision making, and our governance reflects that.

At Arup, delivering quality has always been central to who we are and what we do. We shape a better world by solving complex problems that set new expectations for our industry and deliver the best outcomes for our clients, the public, and the planet.

Through the relentless pursuit of excellence and rigour, we maintain a culture of quality that continually learns and improves.

Aims:

  • Shape a better world by providing safe, resilient, and regenerative places that enable current and future generations to thrive.

  • Maintain a culture of quality based on transparency, trust, diversity, collaboration, and mutual respect.

  • Create elegant, technically excellent solutions that meet—or where possible, exceed—client expectations.

  • Deliver outstanding client service, ensuring we listen and respond to their needs.

  • Adopt a quality mindset, always striving to improve the quality of our solutions and services.

  • Embrace rigour, ensuring precise and impactful deliverables that align with client expectations.

We will:

  • Pursue a culture of enquiry, embracing diversity of thought, experience, and expertise as a continual source of improvement.

  • Promote continuous learning, where success and innovation are celebrated, and quality is improved through challenge.

  • Embed quality within our designs, advice, decisions, and project delivery.

  • Reinforce our commitment through investment in our people, systems, equipment, and capabilities.

  • Establish effective governance practices to manage risks, opportunities, and regulatory or contractual obligations.

  • Comply with all relevant legal requirements, standards, and professional codes.

  • Implement rigorous checking, oversight, and technical assurance to ensure both quality and compliance.

  • Actively seek client feedback and address identified opportunities for improvement.

  • Empower our members to take responsibility for the quality of their own work and that of their teams

Governance

This policy is established by the Arup Group Limited Board and is implemented across all Arup operations through policies, procedures, management systems, and learning programs.

It is reviewed and approved annually, or more frequently when required.

The Quality Director is responsible for ensuring that plans are developed and implemented to achieve the aims of this policy, while complying with all applicable legal, regulatory, and other requirements.

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Quality Policy
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