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Become a resilient organisation

The pandemic has revealed structural strengths and weaknesses in everything from vital national utilities to local businesses. The supply chains we depend on are under renewed scrutiny. Once rock solid operational assumptions are being questioned.

As the global economy attempts to recover, designing resilient organisations has never been more important. As we start to recover from the impact, there is a window of opportunity to reflect, learn and transform your organisation and return to a new and improved normal, that is fit for the future.

There is an increased need to understand the factors that will affect our business in both the short and long term, so that we can make informed decisions and safeguard our assets. Conversely, this environment provides opportunities for those with the foresight and agility to capitalise on them.

Given the increasingly volatile operational environment in which organisations find themselves, traditional risk management isn’t enough: we need to build resilience. This will provide both mitigation for the risks you can identify today, but also the adaptability required to thrive in an unpredictable and changing world. Resilience is not a defensive strategy – it is a strategic enabler, protecting and enhancing the delivery of your business goals.

Build adaptive capacity

Adaptive capacity is a measure of how well your people, processes, assets, and technologies can adjust to changed circumstances. This includes the ability to provide effective leadership and to make informed decisions. It’s the ability to effectively act on those decisions and to constantly learn, improve, innovate and transform.

Tesco added 45,000 staff in 10 days to meet staff absence and consumer demand

The COVID-19 crisis has been a chance for organisations to demonstrate their adaptive capacity. For example, UK food retailer Tesco increased their staff by 45,000 within 10 days to cover staff shortages and increased delivery capacity (doubling this within a matter of weeks).


How were they able to achieve this? Clear leadership, goals, and empowered employees. Now is a great time to learn from these experiences, both positive and negative.

Build a business case for change

Our team can provide the insight needed to quantify the business case for investing in resilience measures. It is vital to plan for the short, medium and long term. Is your organisation ready for a second or third wave of Coronavirus? How about a no-deal Brexit with its likely effects on supply chains, borders and customer demand? What about the combination of seasonal bad weather and enduring virus mitigations?

This is how we can build your capacity:

Establish your baseline resilience

We offer a range of assessments to quantify your exposure, resilience capacity and identify gaps. This baseline allows you to measure progress but also justify investment in resilience building activities.

Learn about our Energy Resilience Framework

Scan the horizon

Resilience planning imagines different scenarios, and charts possible futures. We work with our Foresight research team to determine which factors are driving change in your sector and market, mid and long term. Is it climate change, changing consumer tastes, or digital disruption? Resilience planning adds confidence to wider business strategy.

Read the market

Good awareness of your operating environment is crucial. Make sure you are capturing the real time data that can shape informed decisions. A platform or processes for sharing this with colleagues and partners is key – our digital experts can help with this.

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Learn and improve

We can help you draw lessons from change events and develop the systems and culture to make this part of your continuous improvement process. This is particularly important given the possibility of an ongoing pandemic threat, and possible secondary and tertiary lockdowns around the world. These experiences can and should strengthen your response tomorrow.

Test your supply chain

COVID-19 tested supply chains and revealed both enduring strengths and mistaken assumptions. We can help you by using a systems and value chain mapping approach to establish your supply chain resilience, along with a review of your suppliers’ own resilience.

Transform your business

We believe resilience is transformational. It’s a joined-up way to deepen your understanding of your business’s true potential and invest in its improvement. It strengthens your ability to evolve and thrive. Our approach to resilience is an integrated one. We provide you with a comprehensive technical, digital and operational package of measures.