Quality policy

Mission: To shape a better world.
Objectives: To deliver this, the firm aims to:

  • meet the needs of its clients by providing services of recognised value
  • seek continued enhancement of its performance through improved processes
  • create conditions where people of high ability are attracted to work in the firm
  • achieve local delivery of the firm’s global knowledge and skills, through the provision of networks, supported by appropriate training and facilities
  • maintain honour and mutual respect in relationships with clients, members of the firm and collaborators
  • operating within a management system which meets the requirements of ISO 9001.

In meeting these objectives, the firm will:

  • deliver projects which are recognised for their quality
  • provide opportunities for staff to develop rewarding careers
  • achieve a performance which will sustain the long-term success of the business
  • this will result in the firm being known for the excellence and creativity of all that it does for clients and for society at large. 

Tax Strategy


Arup’s tax strategy aligns to the core values set down by our Founder, Sir Ove Arup.  These values are fundamental to the way we operate.  

We recognise that paying taxes arising from our activities is an important part of how our business contributes to the societies in which we operate.   

The strategy is published pursuant to Schedule 19 of the UK Finance Act 2016. 

Tax Management

The Group Finance Director has overall responsibility for all tax matters with the day-to-day management of the Arup’s tax matters is delegated to the Tax function.

The approach to managing tax is to be integral to the wider business whilst ensuring we remain compliant with all relevant laws in the countries in which we operate.  

There are two key areas in which the strategy is delivered:

i) Tax Compliance
In delivering the Arup’s tax compliance requirements, we aim to pay all the tax is legally obliged to pay, when it becomes payable.   We disclose to tax authorities, in a timely manner, any inadvertent errors or omissions in tax returns or underpayments.  

ii) Tax Planning

The attitude to tax planning is guided by Arup’s core values, which result in avoiding aggressive interpretation of tax laws.  Where relevant, the Arup utilises legitimate tax incentives offered by governments.

Use of External Advisors

Arup uses external advisers to provide tax technical expertise and additional resource based on an assessment of risk and requirements.

Relationship with Tax Authorities

The Tax function manages the relationships with tax authorities where Arup has a presence.  Arup is committed to being open transparent and proactive in our dealings with the authorities.  

We seek to resolve issues with tax authorities in an open, collaborative and professional manner.  

Privacy policy for Arup.com

Please read this privacy notice carefully as it sets out how Ove Arup & Partners International Limited and its group companies (“Arup”) use your personal information. We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. You also view our company Privacy Policy.

    What information do we collect?

    When you use this website, please bear in mind that we may collect the following information:

    • the areas of the website that you visit
    • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address

    We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

    Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for the following information when you submit comments on our articles or download our publications such as the Arup Journal:

    • your name
    • company name
    • email address
    • postal address
    • telephone number
    • country where you are based
    • Twitter name
    • your comments/questions
    • services/markets you are interested in

    We may also collect personal information from telephone calls and/or other correspondence with you.

    What do we do with the information we collect?

    The information we capture is used for various purposes. The main purpose is to use the information captured to provide you with the website and our services (whether available via the website or offline). We also use the information for:

    • website development
    • understanding how our visitors interact on the website
    • understanding what our clients are interested in
    • understanding what potential clients are interested in
    • dealing with enquiries/concerns
    • marketing our services and people to you
    • market research
    • service development
    • internal record keeping

    We would like to provide you with information about Arup's services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

    We will not provide your personal information to external organisations outside of Arup for marketing purposes without your explicit consent.

    If at any time you do not want your information used for direct marketing purposes please contact us at dpo@arup.com or follow the unsubscribe link in one of our marketing email messages.

    Who do we share this information with?

    As we are a global company, with offices spread across the world, we may need to share your personal information with our group companies in different countries. However, we are very mindful of data protection laws in each country. This means that whatever country you access Arup.com from, or engage us to provide services in (if different), we handle your personal information in line with that country’s data protection requirements.

    We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

    In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

    How to get copies of or amend the information we have collected

    You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at dpo@arup.com or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.

    If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

    If at any point you suspect or receive a suspicious communication from someone suggesting they work for Arup or a website claiming to be affiliated with Arup, please forward the communication to us or report the incident by email to dpo@arup.com or in writing to Arup at Arup, 13 Fitzroy Street, London, UK, W1T 4BQ as soon as possible.

    Linking to other websites

    Our website or marketing email messages sometimes include links to other websites which are not within our control. Once you have left our website or email, we cannot be held responsible for the content of other websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy statement applicable to the website in question. 

    Privacy notices for potential recruits

    These are the privacy notices that set out what information Arup collects about you when you apply for a job with us. They include what we use this information for and how long we retain it.

    Arup.com blogs-terms of use

    The opinions, thoughts, ideas, plans or strategies expressed on an Arup blog are solely those of the author of the post and do not reflect those of Arup.

    You agree that by submitting any comments to an Arup blog, you:

    • Grant Arup permission to use the comments in connection with its business, including, without limitation, rights to copy, distribute, publicly display and edit, and publish your name in connection with the comments.
    • Confirm that you are not in breach of any obligation of confidentiality you may owe in connection with the comment.
    • Grant to all users of an Arup blog permission to use the comments for the purposes described in these Terms of Use.

    Arup does not claim ownership, make any warranties or confer any rights in relation to any comments. Arup is under no obligation to post or use any comments. All comments will be moderated prior to posting. Arup may remove and/or delete any comments, or part thereof, that are deemed inappropriate either before or after posting at any time in our absolute discretion.

    Arup Pty Ltd privacy policy

    This privacy policy applies to personal information collected by Arup Pty Ltd and can be accessed through our website at www.arup.com.

    Personal information is any information which is obtained about a person whose identity is obvious or can be determined from the information.

    This policy was last updated in February 2014 and will be renewed as required to take into account relevant legislative changes.

    Personal information collection

    Arup Pty Ltd only collects personal information in the course of carrying out services for its clients and from individuals or their authorized representatives in connection with its usual operations as a professional services company in Australia.

    We collect information:

    a. for the purposes of our business operations; or
    b. for the purposes of performing our Services for clients and only when it is necessary for or directly related to such purposes; or
    c. for marketing purposes to provide information about their areas of interest or to otherwise market our services to them.

    Use and disclosure

    We only use personal information for the purposes for which we collect it.

    If information is collected in the course of carrying out services for a client, that information is only used for the services being undertaken for that client and we will collect that information in accordance with the relevant client’s privacy policy.

    We do not give or share personal information with any entity outside of the Arup group of companies unless one of the following applies:

    a.The information has been collected on behalf of a client, as above;
    b. The individual has consented;
    c. It is required or authorised by law, or
    d. It will prevent or lessen a serious imminent threat to somebody’s life or health.

    Arup does not sell its marketing email lists to third parties.

    Data security

    We take reasonable precautions to protect the personal information we hold against loss, misuse, unauthorised use, theft, modification or improper disclosure. Information shared within the Arup group of companies is held on a basis consistent with this policy.

    Your choices

    If you are listed in one of our marketing or network distribution lists you can opt out at any time by using the unsubscribe function in our emails or by contacting Arup at Australasia.communications@arup.com.

    You can also use the above address to contact us about any privacy matter including access to the personal information we hold about you, updating or correcting the information held, or if you consider we have breached this policy and not respected your privacy.

    Any correspondence or complaint will be addressed promptly.

    Notice – fraudulent use of Arup name

    We are asking suppliers and partners around the globe to be alert to fraudulent activities such as invoice or “purchase order” fraud.

    Criminals have used the Arup name to secure goods from unsuspecting companies who believe they are dealing with us.

    Always double-check the identity of people making enquiries using the Arup name and if you have any doubts please contact london@arup.com.

    If you believe you have been the victim of fraud you should contact your local law enforcement agency immediately.

    Slavery and Human Trafficking statement

    This statement comprises the slavery and human trafficking statement of Arup Group Limited (‘Arup’) for the financial year ending 31 March 2017 in accordance with the Modern Slavery Act 2015.

    Arup is a provider of professional consultancy services with more than 13,000 employees worldwide. Ove Arup & Partners International Limited and Ove Arup & Partners Limited are subsidiary companies registered in the United Kingdom, both of which have ratified this statement.

    Arup’s supply chain includes professional services firms acting as sub-consultants (in the delivery of professional services), as well as suppliers of services and equipment to our offices.

    During the relevant financial year we have reviewed our policies and procedures aimed at the prevention of slavery and human trafficking in our business and our supply chains.

    Our UK Sustainable Procurement Strategy has facilitated improvements in procurement, including fairly traded goods and the London living wage for outsourced staff (in accordance with the guidance of the Living Wage Foundation). We have undertaken an audit of our facilities management contracts in the UK.

    We are in the process of developing a supply chain compliance programme which will include obligations to comply with the Modern Slavery Act 2015 and will consist of:

    • a template Request For Proposal and standard terms and conditions for potential suppliers (enabling assessment of compliance with Arup’s requirements);
    • amended standard sub-consultancy agreements.

    Download a copy of the Slavery and Human Trafficking statement (.PDF, 37KB)

    Company Registration

    Registration information

    Arup Group Limited
    Registered in England Number 1312454
    13 Fitzroy Street London W1T 4BQ

    Arup ‐ S.I.G.M.A. Ltd
    Arup (Cambodia) Limited
    Arup (Luxembourg) Sarl
    Arup (Proprietary) Limited
    Arup Advisory Inc
    Arup Americas Inc
    Arup Associates Limited
    Arup B.V.
    Arup Botswana Limited
    Arup Brasil Consultoria Ltda
    Arup Canada Inc
    Arup China Limited
    Arup Colombia S.A.S.
    Arup Corporate Finance Limited
    Arup Deutschland GmbH
    Arup doo
    Arup East Africa Limited
    Arup GmbH
    Arup Government Projects Inc
    Arup Gulf Limited
    Arup India Private Limited
    Arup Ingenieria y Consultoria Mexico, S. de R.L. de C.V.
    Arup International Consultants (Shanghai) Co. Limited
    Arup International Limited
    Arup Ireland Incorporated
    Arup Ireland Limited
    Arup Ireland Partner Limited
    Arup Italia Srl
    Arup Latin America S.A.U.
    Arup Limited
    Arup Muhendislik Ve Musavirlik LS
    Arup New Zealand Limited
    Arup North America Limited
    Arup Pacific Pty Limited
    Arup Partner Pty Limited
    Arup Projects 'A' Limited [HK registered]
    Arup Projects 'A' Limited [UK registered]
    Arup Projects A Pty Ltd
    Arup Pty Limited
    Arup Riyadh Metro Limited
    Arup Services B.V.
    Arup Services New York Limited
    Arup Singapore Private Limited
    Arup Texas Inc
    Arup Treasury Limited
    Arup USA Inc
    Arup Vietnam Limited
    Arup Zimbabwe (Private) Limited
    Fitzroy Insurance Services Limited
    Fitzroy Property Guernsey Limited
    Fitzroy Street Limited
    Oasys Limited
    Ovarpart Nominee Limited
    Ove Arup & Partners Danmark A/S
    Ove Arup & Partners Hong Kong Limited
    Ove Arup & Partners International Limited
    Ove Arup & Partners Ireland Limited
    Ove Arup & Partners Japan Limited
    Ove Arup & Partners Korea Limited
    Ove Arup & Partners Limited
    Ove Arup & Partners P.C.
    Ove Arup & Partners Poland Sp zoo
    Ove Arup & Partners S.A.U.
    Ove Arup & Partners Scotland Limited
    Ove Arup (Thailand) Limited
    Ove Arup Holdings B.V.
    Ove Arup Holdings Limited
    Ove Arup Holdings Private Limited
    Ove Arup International (Holdings) Limited
    Ove Arup Partnership Limited
    PT Arup Indonesia
    Scotstoun Property Limited