Heathrow has marked improvement in operational performance and asset replacement as a key focus during 2014 through to 2018. This is in contrast to the large capital projects that have taken place before and raised the importance of ensuring that future spend results in tangible benefit.
The ability to influence programme outcomes reduces as the build phase progresses, and therefore increased time and effort providing thought leadership needs to be spent in the early stages of the programme. Heathrow’s transformation to an intelligent client has been guided by shifting the focus of management effort to the front end of the programme and project lifecycle to more effectively and clearly define needs and requirements.
Arup’s work for Heathrow has focused on creating an enterprise architecture, establishing an operational model and integrating the design and delivery phases of the baggage programme.
Arup created the Enterprise Architecture for Heathrow Baggage to support the 2014-2018 Baggage IT Asset Replacement programme. Arup worked closely with Heathrow to capture business objectives and develop a baggage capability framework linking people, process and technology to meet these. Based on this Enterprise Architecture work, Heathrow was able to select the optimum solution in each area, maximising its overall business impact.
Arup’s use of an enterprise architecture approach – based on TOGAF™ – and modelling tools greatly improved the communication with stakeholders and helped to achieve collective agreement on a specific technology roadmap for the 2014-2018 planning period.
Baggage Operational Model
Subsequently, Arup worked closely with Heathrow to capture and analyse the operational processes for the baggage operation, linking people, process and technology to their business objectives to provide a single view of their business. This enabled Heathrow to
- derive standardised processes, in a common language, for future baggage projects
- align IT to the baggage operation, by showing where and how IT is used within the baggage processes
- identify opportunities for improving resilience, reducing risk and reducing OPEX
The integrated model developed allowed Heathrow to gain consensus with stakeholders on key initiatives to develop their baggage operation.
Arup is currently working with Heathrow on the design and delivery phases of the IT asset replacement programme, providing both design and integration services.
IT Strategy | Enterprise Architecture | Business Case | Business Analysis | Process Optimisation | Human Factors | Stakeholder Engagement | Technical Assurance | Project Management | Programme Integration
Arup made use of the open TOGAF™ standard for the enterprise architecture work and the development of the Baggage Capability Framework.