Greater insights from data
As Estate Manager at Chiswick Park, Enjoy-Work wanted to assess and identify specific areas for improvement. Our client wanted to gain insights around occupant satisfaction, and we were appointed to ensure the reliability and validity of the results.
The BUS Methodology survey provided a 360° multidisciplinary view of a wide range of factors in the building, including thermal comfort, lighting, noise, health, productivity and facilities. For the first time it offered a portfolio overview of the buildings enabling the client to prioritise its future action plans with guest companies.
Benchmarking for success
We provided bespoke benchmark data on buildings across their portfolio to share with investors, operational and asset leasing teams. The BUS Methodology survey, continually refined and consistently applied to more than 850 benchmarked surveys worldwide, was used to collect the occupant satisfaction data. Online survey links were distributed to all occupants at the park, with incentives on offer to improve response rates.
Enjoy-Work offer a range of wellbeing enhancements for their guest companies, and they wanted to know how effective their events, services and communications were across their portfolio together with occupant data on building performance. Once the survey closed, the data was processed and compared against our benchmark data set for UK offices, resulting in a summary report that highlighted key findings and areas for improvement. The feedback provided unique insights into occupant needs to transform Enjoy-Work’s portfolio into destination workplaces.
Results for the Chiswick Park estate:
- Ranked in the top 5% of our data set.
- Included scores at the top of our benchmark data set for overall building design, productivity, and comfort.
- Over 98% of occupants recommend working at Chiswick Park.