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The Fjord Link Frederikssund Tolling Scheme is Denmark’s first free-flow tolling project. The toll scheme was delivered in parallel with the construction of the Fjord Link Frederikssund infrastructure project, which consists of 8.2 km of dual-lane highway and a 1.4 km long tolled high bridge.
Arup was appointed as the Technical Advisor to the Danish Road Directorate for the tolling operation, bringing added value through the combination of our road user charging expertise and our existing in-depth knowledge of the infrastructure project. The client objectives for procurement and operation of an efficient, highly economical and user-friendly toll scheme served as our benchmark throughout the process. As Technical Advisor, we provided partnership and support throughout the procurement process, from initial market soundings through to tender evaluation.
New procurement philosophy of “Tolling as a Service”
We supported the client in the investigation of several procurement models for this project, and a new procurement philosophy of “Tolling as a Service” was chosen as the way forward. Tolling as a Service focuses on defining the services to be delivered and performance levels to be achieved, rather than detailing the technical requirements. This model is a step change in how tolling operations have been traditionally procured.
As part of the procurement process, we were involved in extensive market consultations which provided valuable insight to the project team.
Project Summary
1st free flow toll in Denmark
2rounds of Competitive Dialogue
“Arup has been a key player on our team successfully developing the first free flow tolling system in Denmark. We have been able to leverage Arup’s vast international experience and knowledge in tolling systems as well as dialogue based procurement procedures to the benefit of the project. ” Henrik Vincentsen Project Director, Danish Road Directorate
Using Competitive Dialogue to ensure the client’s objectives are achieved
We assisted the client in the facilitation and management of a competitive dialogue process for the procurement of the tolling contract. This enabled the development of bespoke tender documents that were tailored to the local geographical, market and legislative requirements, while ensuring the client’s objectives remained as the core focus. In addition, we were an integral part of the dialogue team, supporting the client by acting as the technical expert for both rounds of competitive dialogue.
An open engagement was fostered with each of the bidders, allowing for discussion, deeper understanding and the refinement of the specific requirements. This has enabled the project team to develop a set of tender documents to suit the market and at the same time ensure the client’s objectives were met.
Procuring a complex scheme to a tight programme
A complex scheme was to be delivered under a tight programme to coincide with the opening of the infrastructure project in late 2019. This meant that the successful achievement of the procurement milestones was of highest priority from project commencement to the identification of the successful tenderer. The project and programme management tools employed by Arup allowed all milestones to be sucessfully met while maintaining high levels of quality for each of the deliverables.
“We have provided our client with continuous and cohesive advice from the design through to the tender phase and right through to construction on the tolling scheme as well as on the construction project. This project is testament to Arup’s multidisciplinary capabilities to deliver complex projects from planning to operation. ”
Rachel Kenny Associate Director
