Each year, over 80 airlines fly from Heathrow to over 180 locations worldwide, carrying over 72 million passengers and 1.4 million tonnes of cargo. One of Heathrow’s key priorities is improving operational performance and asset replacement, including how it manages baggage handling for these millions of passengers. We combined digital expertise with our deep knowledge of the aviation industry to make baggage handling better for Heathrow Airport.

We developed a comprehensive blueprint for Heathrow Airport, outlining its existing structure and operations. We looked at the whole operation from end to end, mapped out each process and captured this in a single model. This meant everyone involved was able to make better decisions at every stage because of the new level of information available to them.

We also worked with Heathrow to analyse what was needed for seamless baggage operation. Working as a team, we were able to propose real process improvements that will streamline the airport’s operations. Creating an improved baggage experience for airport customers involved a combination of innovative technologies, streamlined processes, and passenger-centric solutions. These improvements led to a more efficient, convenient, and stress-free baggage experience for customers.