Central St Giles facade; Central St Giles facade;

Accessible and inclusive environments

Inclusive design increases people’s freedom and improves equality by considering mobility, sensory and cognitive requirements

Inclusive design increases people’s freedom and improves equality by considering mobility, sensory and cognitive requirements

Buildings should work for everyone, but too often they fall short of this ambition. We believe that inclusive design must reflect the widest range of people’s requirements, and should be a feature of every building. Our team works on projects to ensure they’re as easy to navigate and use whatever your personal circumstances or identity, including age, culture, ability, gender and family or economic status.

Designing for accessibility and inclusion is about being future-focused and human-centred. From wayfinding to lighting, layout to operations, we take time to consider the needs of today’s users but also how that might change over the lifetime of a building or space.

Arup’s Inclusive Environments team briefed us well, providing pace and accuracy, and responded well to comment… [the team] understands both the technical and commercial realities that are in play on projects. ” Dan Buckley Senior Manager - Global Capital Projects, Lloyds of London

Reputation, risk and the user experience

Developers, investors and building owners need to be confident that properties and other assets are not only commercially successful, but meet their obligations – legal, social and moral. By considering inclusive design early on, and again throughout the development process, all of these obligations can be considered to help future proof buildings and reduce the need for retrofit or redesign later on. 

For example, signage and other wayfinding systems need to incorporate visual, tactile and audible elements, so that they cater for everyone - including people who are blind or partially sighted, deaf or hard of hearing, people with learning disabilities, and people for whom the resident language is not their first. 

Shaping your project

Inclusive design should be considered at every stage of the project lifecycle. If you start earlier, the stronger the solution will be, avoiding expensive late-stage alterations, and lowering the ongoing cost of management and maintenance.

Our process:

  • We begin with research and consultation, forming user groups to explore the asset’s true purpose and needs. 

  • We help you to identify the right inclusion standards and understand the wider impacts on the local environment and community. 

  • During the inclusive design process itself we ensure no-one is overlooked and that all standards are met or exceeded. 

  • The construction phase is important too, and we can ensure testing of lighting, noise and crowding factors is robust, and that inclusion aspects of the design aren’t inadvertently ‘managed out’. 

  • Once your building is complete our inclusive design team can provide ongoing support, to make sure the asset stays relevant and usable by all 

Evolving issues

Changing demographics, such as an ageing population and a work force with an increased pension age will impact the future of a space. Social changes such as gender identity, women in professional workspaces, international mobility and the observation of religious practices at work are key factors that can increase future proofing. 

Working with our Foresight research team, Arup is able to identify opportunities and lead discussions on demographic and social changes that will take place over the lifetime of a new building or infrastructure project. We can make sure you stay one step ahead of the world’s fast-changing definitions of inclusivity and accessibility. 

Inclusivity in action

These three projects show how a joined-up approach to inclusive design can lead to environments that inspire and set new standards:


London 2012

Back in 2012, we were access and inclusion consultants working with the Olympic Delivery Authority to produce ‘the most accessible Games’. We were involved in the auditing of existing infrastructure for the Greenway and South Park, as well as detailed involvement in a number of venues, including the Copperbox, Eton Manor and the ArcelorMittal. We made sure that designs and experiences were accessible and inclusive, worked with relevant stakeholders, resulting  in the successful delivery of the Olympic and Paralympic Games.


Lloyds of London

Lloyd’s of London is a complex, Grade 1 Listed building, one originally engineered by Arup in the 1980s. As part of planned improvement works, the client required a full accessibility audit of the building, taking into account both the physical provisions, management strategies, and feedback from disabled users. The goal? To produce a truly inclusive workplace. Our work has led to the implementation of step-free access, better signage and wayfinding, and more inclusive toilet provisions, including a list of additional future improvements.



We worked for Canadian public transport body Metrolinx, to improve access across their network through a set of universal and inclusive design standards. The process included workshops to engage with both passengers and with the staff working in the operations and management of the stations, stops and other associated infrastructure. By learning from the personal experiences of real network users, we were able to define accessibility standards that will hopefully drive greater use of public transport.

Inclusive environments are a smart investment and socially responsible choice. Work with us to make sure your next building or asset embodies tomorrow’s standards. 

A percentage of our team’s profits can be reinvested into working with local charities and with the International Development team in Arup, to input into equality and inclusion projects in lower-income countries. 

To view this video, you must enable cookies.