Today, hotel operators need to operate in customer-centric ways, responding to guests’ increasing demand for digital room control, improved internet coverage and mobile concierge services. Arup’s digital specialists help clients to implement adaptive IT systems that can deliver delightful experiences. We also find ways to use connected sensors across a site or portfolio, to drive new operational insights and cost benefits. 

The Londoner, for example, establishes a leading standard for digital connectivity in the sector by incorporating sophisticated, adaptable, and robust data and communications networks across its premises. This ensures the project’s readiness for the rapidly evolving demands of hotel consumers.